At RFUK, we recognise that anyone who engages with our activities, people, or programmes has the right to raise a complaint. Our Complaints Policy ensures that all complaints are taken seriously, assessed, and promptly responded to, with the aim of seeking a resolution as quickly as possible.
For more details, please see our Complaints Policy.
What Can Be Reported?
A complaint is any expression of dissatisfaction by individual(s) or organisation(s), whether justified or not. Complaints may be made if you believe that RFUK:
- Failed to deliver activities to an acceptable standard or conducted activities inappropriately.
- Failed to act in a proper way.
- Failed to meet its obligations.
- Complaints can relate to any aspect of RFUK’s activities, including third parties with a direct relationship with RFUK.
How to make a complaint
1. Form Submission:
We encourage you to use the form* provided below to raise a complaint:
2. Email:
Alternatively, you can email us at: complaints@rainforestuk.org*.
3. Direct contact
By talking to a member of staff directly.
4. Phone:
You can also reach us by phone at +44 207 485 0193 (select the safeguarding/whistleblowing/complaint option).
Submission recipients
*Please note: both the form and email submissions to complaints@rainforestuk.org will be received by the following individuals at RFUK:
- Head of Operations and Compliance
- Head of Finance
- Operations Officer
For more details, please see our Complaints Policy.