{"id":8234,"date":"2024-07-08T14:47:45","date_gmt":"2024-07-08T13:47:45","guid":{"rendered":"https:\/\/www.rainforestfoundationuk.org\/?page_id=8234"},"modified":"2024-10-02T13:39:01","modified_gmt":"2024-10-02T12:39:01","slug":"plaintes-au-rfuk","status":"publish","type":"page","link":"https:\/\/www.rainforestfoundationuk.org\/fr\/about-us\/safeguarding\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p>Au RFUK, nous reconnaissons que toute personne qui s'engage dans nos activit\u00e9s, notre personnel ou nos programmes a le droit de d\u00e9poser une plainte. Notre politique en mati\u00e8re de plaintes garantit que toutes les plaintes sont prises au s\u00e9rieux, \u00e9valu\u00e9es et trait\u00e9es rapidement, dans le but de trouver une solution dans les plus brefs d\u00e9lais.<\/p>\n<p><em>For more details, please see our <a href=\"https:\/\/www.rainforestfoundationuk.org\/wp-content\/uploads\/2024\/05\/RFUK-Politiques-de-plaintes.pdf\">Politiques de plaintes<\/a>.<\/em><\/p>\n\t<h3>Que peut-on signaler ?<\/h3>\n<p>Une plainte est l'expression d'un m\u00e9contentement de la part d'un individu ou d'une organisation, qu'il soit justifi\u00e9 ou non. Une plainte peut \u00eatre d\u00e9pos\u00e9e si vous estimez que le RFUK :<\/p>\n<ul>\n<li>Les activit\u00e9s n'ont pas \u00e9t\u00e9 ex\u00e9cut\u00e9es selon des normes acceptables ou ont \u00e9t\u00e9 men\u00e9es de mani\u00e8re inappropri\u00e9e.<\/li>\n<li>N'a pas agi de mani\u00e8re appropri\u00e9e.<\/li>\n<li>n'a pas respect\u00e9 ses obligations.<\/li>\n<li>Les plaintes peuvent porter sur n'importe quel aspect des activit\u00e9s du RFUK, y compris sur des tiers ayant une relation directe avec le RFUK.<\/li>\n<\/ul>\n<h3>Comment d\u00e9poser une plainte<\/h3>\n<strong>1. Soumission du formulaire :<\/strong><br \/>\nNous vous encourageons \u00e0 utiliser le <a href=\"#complaints-form\">form* provided below<\/a> pour d\u00e9poser une plainte :\n<strong>2. Courriel :<\/strong><br \/>\nVous pouvez \u00e9galement nous envoyer un courriel \u00e0 l'adresse suivante <a href=\"mailto:complaints@rainforestuk.org\">complaints@rainforestuk.org<\/a>*.\n<strong>3. Contact direct<\/strong><br \/>\nen s'adressant directement \u00e0 un membre du personnel.\n<strong>4. T\u00e9l\u00e9phone :<\/strong><br \/>\nVous pouvez \u00e9galement nous contacter par t\u00e9l\u00e9phone au +44 207 485 0193 (s\u00e9lectionnez l'option sauvegarde\/d\u00e9nonciation\/plainte).\n<strong>Destinataires de la soumission<\/strong><br \/>\n*Veuillez noter que le formulaire et les courriels envoy\u00e9s \u00e0 complaints@rainforestuk.org seront re\u00e7us par les personnes suivantes au RFUK :\n<ul>\n<li>Chef des op\u00e9rations et de la conformit\u00e9<\/li>\n<li>Chef des finances<\/li>\n<li>Responsable des op\u00e9rations<\/li>\n<\/ul>\n<p>Pour plus de d\u00e9tails, veuillez consulter notre politique en mati\u00e8re de plaintes.<\/p>","protected":false},"excerpt":{"rendered":"<p>Au RFUK, nous reconnaissons que toute personne qui s'engage dans nos activit\u00e9s, notre personnel ou nos programmes a le droit de d\u00e9poser une plainte. Notre politique en mati\u00e8re de plaintes garantit que toutes les plaintes sont prises au s\u00e9rieux, \u00e9valu\u00e9es et trait\u00e9es rapidement, dans le but de trouver une solution dans les plus brefs d\u00e9lais. Pour plus de d\u00e9tails, veuillez consulter notre politique de traitement des plaintes. ... Lire plus <a title=\"Complaints\" class=\"read-more\" href=\"https:\/\/www.rainforestfoundationuk.org\/fr\/about-us\/safeguarding\/complaints\/\" aria-label=\"En savoir plus sur Complaints\">Lire plus<\/a><\/p>","protected":false},"author":10,"featured_media":0,"parent":347,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":{"0":"post-8234","1":"page","2":"type-page","3":"status-publish","5":"no-featured-image-padding"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - Rainforest Foundation UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rainforestfoundationuk.org\/fr\/a-propos-2\/sauvegarde\/plaintes-au-rfuk\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - Rainforest Foundation UK\" \/>\n<meta property=\"og:description\" content=\"At RFUK, we recognise that anyone who engages with our activities, people, or programmes has the right to raise a complaint. Our Complaints Policy ensures that all complaints are taken seriously, assessed, and promptly responded to, with the aim of seeking a resolution as quickly as possible. For more details, please see our Complaints Policy. ... Lire plus\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rainforestfoundationuk.org\/fr\/a-propos-2\/sauvegarde\/plaintes-au-rfuk\/\" \/>\n<meta property=\"og:site_name\" content=\"Rainforest Foundation UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/rainforestfoundationuk\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-02T12:39:01+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RFUK\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/about-us\\\/safeguarding\\\/complaints\\\/\",\"url\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/about-us\\\/safeguarding\\\/complaints\\\/\",\"name\":\"Complaints - Rainforest Foundation UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/#website\"},\"datePublished\":\"2024-07-08T13:47:45+00:00\",\"dateModified\":\"2024-10-02T12:39:01+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/about-us\\\/safeguarding\\\/complaints\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/about-us\\\/safeguarding\\\/complaints\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/about-us\\\/safeguarding\\\/complaints\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"About Us\",\"item\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/about-us\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Safeguarding\",\"item\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/about-us\\\/safeguarding\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/#website\",\"url\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/\",\"name\":\"Rainforest Foundation UK\",\"description\":\"Securing lands, sustaining lives\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/#organization\",\"name\":\"Rainforest Foundation UK\",\"url\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/RFUK-logo-black.svg\",\"contentUrl\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/RFUK-logo-black.svg\",\"width\":1278,\"height\":332,\"caption\":\"Rainforest Foundation UK\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rainforestfoundationuk.org\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/rainforestfoundationuk\",\"https:\\\/\\\/x.com\\\/RFUK\",\"https:\\\/\\\/www.instagram.com\\\/rainforestfoundationuk\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/theRFUK\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaints - Rainforest Foundation UK","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rainforestfoundationuk.org\/fr\/a-propos-2\/sauvegarde\/plaintes-au-rfuk\/","og_locale":"fr_FR","og_type":"article","og_title":"Complaints - Rainforest Foundation UK","og_description":"At RFUK, we recognise that anyone who engages with our activities, people, or programmes has the right to raise a complaint. Our Complaints Policy ensures that all complaints are taken seriously, assessed, and promptly responded to, with the aim of seeking a resolution as quickly as possible. For more details, please see our Complaints Policy. ... Lire plus","og_url":"https:\/\/www.rainforestfoundationuk.org\/fr\/a-propos-2\/sauvegarde\/plaintes-au-rfuk\/","og_site_name":"Rainforest Foundation UK","article_publisher":"https:\/\/www.facebook.com\/rainforestfoundationuk","article_modified_time":"2024-10-02T12:39:01+00:00","twitter_card":"summary_large_image","twitter_site":"@RFUK","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.rainforestfoundationuk.org\/about-us\/safeguarding\/complaints\/","url":"https:\/\/www.rainforestfoundationuk.org\/about-us\/safeguarding\/complaints\/","name":"Complaints - Rainforest Foundation UK","isPartOf":{"@id":"https:\/\/www.rainforestfoundationuk.org\/#website"},"datePublished":"2024-07-08T13:47:45+00:00","dateModified":"2024-10-02T12:39:01+00:00","breadcrumb":{"@id":"https:\/\/www.rainforestfoundationuk.org\/about-us\/safeguarding\/complaints\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rainforestfoundationuk.org\/about-us\/safeguarding\/complaints\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.rainforestfoundationuk.org\/about-us\/safeguarding\/complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.rainforestfoundationuk.org\/"},{"@type":"ListItem","position":2,"name":"About Us","item":"https:\/\/www.rainforestfoundationuk.org\/about-us\/"},{"@type":"ListItem","position":3,"name":"Safeguarding","item":"https:\/\/www.rainforestfoundationuk.org\/about-us\/safeguarding\/"},{"@type":"ListItem","position":4,"name":"Complaints"}]},{"@type":"WebSite","@id":"https:\/\/www.rainforestfoundationuk.org\/#website","url":"https:\/\/www.rainforestfoundationuk.org\/","name":"Rainforest Foundation UK","description":"S\u00e9curiser les terres, pr\u00e9server les vies","publisher":{"@id":"https:\/\/www.rainforestfoundationuk.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rainforestfoundationuk.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.rainforestfoundationuk.org\/#organization","name":"Rainforest Foundation UK","url":"https:\/\/www.rainforestfoundationuk.org\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.rainforestfoundationuk.org\/#\/schema\/logo\/image\/","url":"https:\/\/www.rainforestfoundationuk.org\/wp-content\/uploads\/2023\/08\/RFUK-logo-black.svg","contentUrl":"https:\/\/www.rainforestfoundationuk.org\/wp-content\/uploads\/2023\/08\/RFUK-logo-black.svg","width":1278,"height":332,"caption":"Rainforest Foundation UK"},"image":{"@id":"https:\/\/www.rainforestfoundationuk.org\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/rainforestfoundationuk","https:\/\/x.com\/RFUK","https:\/\/www.instagram.com\/rainforestfoundationuk\/","https:\/\/www.youtube.com\/user\/theRFUK"]}]}},"_links":{"self":[{"href":"https:\/\/www.rainforestfoundationuk.org\/fr\/wp-json\/wp\/v2\/pages\/8234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rainforestfoundationuk.org\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rainforestfoundationuk.org\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rainforestfoundationuk.org\/fr\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rainforestfoundationuk.org\/fr\/wp-json\/wp\/v2\/comments?post=8234"}],"version-history":[{"count":5,"href":"https:\/\/www.rainforestfoundationuk.org\/fr\/wp-json\/wp\/v2\/pages\/8234\/revisions"}],"predecessor-version":[{"id":8518,"href":"https:\/\/www.rainforestfoundationuk.org\/fr\/wp-json\/wp\/v2\/pages\/8234\/revisions\/8518"}],"up":[{"embeddable":true,"href":"https:\/\/www.rainforestfoundationuk.org\/fr\/wp-json\/wp\/v2\/pages\/347"}],"wp:attachment":[{"href":"https:\/\/www.rainforestfoundationuk.org\/fr\/wp-json\/wp\/v2\/media?parent=8234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}